Privacy Policy

1. Preamble
Maatruveda is committed to respecting your privacy and choices. As a company involved in the production and sale of natural, wood-pressed edible oils, we handle various forms of personal information. This Privacy Policy outlines the principles and responsibilities we uphold to safeguard your data.

2. Scope
This Privacy Policy (“Policy”) governs the collection, use, disclosure, and protection of your information when you use our website located at www.maatruveda.in (the “Website”). Maatruveda is registered in India and operates from 832, Rosette Foods, Jhajhar Road, BHATTA, Tahsil-2, Gautam Buddha Nagar, Uttar Pradesh – 203201.

This Policy is framed in accordance with the Information Technology Act, 2000 and related Rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

3. Objective
This Policy explains how Maatruveda collects, uses, processes, transfers, and discloses your personal data. It applies to all personal data collected by us, directly or indirectly.

4. Your Consent
By using our Website, you agree to the terms of this Privacy Policy and consent to the collection and use of your data as described herein. If you disagree, please do not use our services.

5. What Personal Information We Collect
We may collect your name, email, phone number, address, and other details when you register, place an order, or engage with our site.

6. When We Collect Information
We collect information when you:

  • Register on our website
  • Place an order
  • Subscribe to our newsletter
  • Fill out a form or survey
  • Interact with the site features

7. How We Use Your Information
Your data may be used to:

  • Personalize your experience
  • Improve our website
  • Respond to your customer service requests
  • Administer promotions or surveys
  • Process transactions
  • Collect product reviews and ratings

8. How We Protect Your Information
We use industry-standard SSL encryption, secure servers, and limited access to protect your personal data. All transactions are processed via secure gateway providers.

9. Use of Cookies
We use cookies to:

  • Remember shopping cart contents
  • Save user preferences
  • Track website traffic and usage

You can disable cookies via your browser settings, though this may affect some website functionality.

10. Third-Party Disclosure
We do not sell or trade your personal data. Trusted service providers may access your data for operational purposes, subject to confidentiality agreements.

11. Third-Party Links
We do not include or offer third-party products or services on our website.

12. Google Services
We do not currently use Google AdSense but may in the future, adhering to all relevant policies.

13. Updating Personal Information
You may update or correct your information by logging into your account or emailing us at customercare@maatruveda.in.

14. Do Not Track Signals
We honor DNT signals and do not plant cookies or use advertising when DNT is enabled.

15. Third-Party Behavioral Tracking
We do not permit third-party behavioral tracking on our site.

16. Data Retention
We retain personal data only as long as necessary and delete or anonymize it within 5 years if no longer needed.

17. Limitation of Liability
We take reasonable steps to protect your data but cannot guarantee absolute security. Use of the site indicates your acceptance of these terms.

18. Changes to This Policy
We may update this Policy periodically. Changes will be posted on this page.

19. Governing Law and Dispute Resolution
This Policy is governed by Indian law. Disputes shall be resolved by arbitration in Gautam Buddha Nagar, Uttar Pradesh, under the Arbitration and Conciliation Act, 1996.

20. Grievance Redressal Mechanism
Grievance Officer: Ms. Anjali Mehra
Email: customercare@maatruveda.in

For complaints or concerns, please contact our Grievance Officer. We aim to respond within a reasonable time.

21. Contact Us
Maatruveda
832, Rosette Foods, Jhajhar Road, BHATTA, Tahsil-2, Gautam Buddha Nagar, Uttar Pradesh – 203201
Email: customercare@maatruveda.in
Phone: +91 9899553939